What is responsible gaming and why does it matter?
At tb88, Responsible Gaming is more than following rules — it is a way of life. We want every member to enjoy gaming as a form of entertainment, not as a way to solve life's problems.
When enjoyed responsibly, online gaming is a great form of entertainment. But for some people, it can become a problem. tb88 provides a range of tools and support to help address that before it escalates.
The essence of responsible gaming is staying aware of your budget and time, moving past the urge to chase losses, and keeping gaming in its right place among your life's priorities. tb88 is committed to supporting you every step of the way.
Remember: Gaming is entertainment, not a source of income. The outcome of every game is entirely random and never predetermined.
tb88's Core Responsible Gaming Principles
Tb88 treats responsible gaming as a core commitment. User protection has been a top priority since the very first stage of designing our platform. Our guiding principles are:
- Transparency: Keeping full information about game rules, odds, and payout rates readily accessible.
- Age Verification: Ensuring only users aged 18 and above can participate through a strict KYC process.
- Personal Controls: Giving every member full control over their own gaming activity.
- Active Support: Identifying issues early and directing users to professional help when needed.
- No Pressure: tb88 never pressures users to reopen a closed account or lures them back with excessive bonuses.
- Trained Team: Our support team is trained to identify and assist with problem gaming.
We believe that a happy, healthy player is tb88's greatest asset. Every step we take is guided by your long-term well-being.
Protection Tools & Features
Tb88 has built a range of practical responsible gaming tools directly into the platform to help you stay in control. All tools are completely free to use and can be adjusted at any time from your account settings.
- Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis.
- Loss Limits: Decide in advance the maximum amount you are willing to lose in a given period.
- Betting Limits: Cap the maximum amount placed on each bet.
- Session Time Limits: Set a limit on how long you play in a single session.
- Reality Check: Reminds you at set intervals how long you have been playing.
- Cooling-Off Period: Take a break for anywhere from 24 hours up to 6 weeks.
- Self-Exclusion: Suspend or permanently close your account for an extended period.
Tip: Set a deposit limit when creating your account. It can be changed later, but any increase takes 7 days to take effect — this is intentional, by design.
Setting Limits — How and Why
Setting limits is the most effective responsible gaming practice. Research shows that players who establish a budget in advance are significantly less likely to develop gaming-related problems.
How to Set Effective Limits:
- Set aside a separate entertainment budget each month — and only spend that amount on gaming.
- Never use money set aside for rent, food, or other essential expenses on gaming.
- Only deposit an amount you are comfortable losing.
- Set a win target and stop once you reach it.
- Give yourself 48 hours before increasing any limit and take time to reconsider the decision.
Caution: Lowering a limit takes effect immediately. Increasing a limit takes effect after 7 days — this is in place to keep you protected.
What Is Self-Exclusion and How to Apply
Self-exclusion is a powerful tool you can use when you feel gaming is having a negative impact on your life. Choosing to use it is a sign of strength, not weakness.
Types of Self-Exclusion:
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Temporary Exclusion: You can temporarily suspend your account for anywhere between 1 month and 1 year.
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Long-term Exclusion: Accounts can be closed for a period of 1 to 5 years.
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Permanent Exclusion: A permanent account closure option is also available.
While self-exclusion is active, you will not receive any promotional communications from tb88, and any attempt to create a new account will be blocked. To apply for self-exclusion, contact the support team directly or do so through your account settings.
Important: Your account cannot be reactivated before the self-exclusion period ends. This is in place for your own protection.
Warning Signs of Problematic Gaming
Problematic gaming usually develops gradually and can be difficult to recognize on your own. If any of the signs below apply to you, pause and reach out for help.
- Chasing losses by continuing to play in an attempt to win back money.
- Gaming is causing tension in your relationships with family or friends.
- You feel restless or anxious at the thought of stopping gaming.
- You are using money set aside for everyday expenses on gaming.
- You are hiding your gaming activity from family or people close to you.
- You are skipping work, studies, or sleep to spend time gaming.
- You are borrowing money from others to fund your gaming.
- You feel depressed or empty when you are not gaming.
If you notice these signs, do not be afraid — this is not a personal weakness. tb88's support team and professional help services are here for you.
Self-Assessment Questionnaire
Ask yourself — have any of the following situations occurred in your life over the past 12 months? If you answer "yes" to 3 or more questions, consider seeking professional support.
1
Do you find you need to spend more time or money than before to get the same thrill?
2
Have you tried to cut back or stop gaming but been unable to?
3
Have you lied about gaming or hidden it from family or friends?
4
Has gaming caused problems at work, with your studies, or with family responsibilities?
5
Are you turning to gaming to escape stress or emotional pain?
6
Have you placed larger bets trying to recover money you lost?
7
Have you lost an important relationship or opportunity because of gaming?
3 or more "Yes" answers? There is nothing to worry about — reaching out for help is the bravest step you can take. Contact tb88 support or visit the professional help section below.
Minor Protection
Tb88 strictly prohibits anyone under 18 from participating. Protecting minors is not just a rule — it is our ethical responsibility.
How We Protect Minors:
- Date of birth is verified at the time of registration.
- Proof of age documents may be requested as KYC verification at any stage.
- If a minor is identified, the account will be closed immediately.
- Any funds deposited into a minor's account will be returned, excluding bonuses.
Advice for Parents:
- Use parental control software on computers and mobile devices.
- Keep your login credentials and payment cards out of reach of children.
- Have open conversations with your children about online gaming.
- If you become aware that a minor is using our platform, notify support immediately.
How to Get Help
You are not alone in dealing with a gaming problem. In addition to tb88's own support, a number of professional help services are available. Seeking help is the first step toward finding a solution.
tb88 Direct Support:
- 24/7 live chat support: available directly on the platform.
- Email: [email protected]
- Automatic limits and exclusion tools, accessible directly from account settings.
Professional Support (Bangladesh):
- National Mental Health Helpline: 16789 (Free of charge)
- Kaan Pete Roi: 01779-554391 (Emotional Support)
- Nearest mental health service center: Psychiatry departments at government hospitals.
Asking for help takes courage. tb88 is always here for you — you are not alone.
Frequently Asked Questions (FAQ)
Yes, all of tb88's responsible gaming tools — including deposit limits, session limits, and self-exclusion — are completely free to use. Using these tools will have no negative impact on your gaming account.
Yes. If there are any withdrawable funds in your account at the time of self-exclusion, you will be able to withdraw them. However, bonus funds or winnings derived from bonuses are not refundable. Contact the support team for more details.
For your protection, any increase to your deposit limit takes effect after 7 business days. This waiting period is intentional — it gives you time to reconsider the decision. However, reducing your limit takes effect immediately.
During a cooling-off period, you will not be able to play, but you can still log in to check your balance and make withdrawals. Your account will be reactivated automatically once the period ends.
Start by speaking with them compassionately — express concern without placing blame. You can report on their behalf through tb88 support. Encourage them to contact the National Mental Health Helpline at 16789 for professional assistance.
At the interval you set (for example, every 30 minutes or 1 hour), a pop-up notification will appear letting you know how long you have been playing and how much you have won or lost. It is an effective way to stay aware.